Refund Policy

This Refund Policy explains when PingRack issues refunds for our services. It applies to all orders placed through pingrack.com and our customer portal. By purchasing any service from us, you agree to the terms set out below. Please read this policy carefully before placing an order, as refund eligibility is limited and strictly time-bound.

1. Summary

• Only VPS plans are refundable. Dedicated servers, IP pools, licenses, and all other services are non-refundable, with no exceptions.
• The refund window is 3 days from the date of initial payment/activation — not 7, not 30. Requests made after 3 days will not be processed.
• Refunds are available to first-time customers only. If you have ever purchased a service from PingRack before, your VPS order is not eligible for a refund, even if it is within 3 days.
• One refund per customer, ever. Once you have received a refund from us, no future order — VPS or otherwise — will qualify for a refund.
• Refunds will not be processed if your account is flagged or suspended for abuse, spam, or any Acceptable Use Policy violation (see Section 4).

2. What Is Refundable

PingRack offers a 3-day money-back guarantee on new VPS orders only, and only to customers purchasing a VPS from us for the very first time. If you cancel within 3 days of your VPS activation and meet every condition in this policy, we will refund the amount paid for that order.

To be eligible, the request must be submitted within 3 calendar days of the service activation date, from a first-time account, with no prior refund history, and with no violation of our Terms of Service or Acceptable Use Policy on the account.

3. What Is Not Refundable

The following services and situations are never refundable, regardless of how soon after purchase you request a refund:

• Dedicated Servers — once provisioned, dedicated hardware is non-refundable due to the setup and resource allocation involved.
• IP Pools / Additional IP Addresses — dedicated IP allocations are non-refundable once assigned.
• Licenses — control panel licenses, OS licenses, software licenses, and any third-party licensed product are non-refundable once issued.
• Any other add-on or service not explicitly listed as refundable in Section 2, including but not limited to backups, migrations, custom configurations, installation fees, and renewals.
• Existing / returning customers — if you have placed an order with us before, any new VPS order you place is not covered by the 3-day guarantee.
• Repeat refund requests — a customer who has already received one refund from PingRack, on any service, is permanently ineligible for future refunds.
• VPS orders past the 3-day window — once the 3-day period has elapsed, the order is treated as non-refundable, including for partial/unused time.

4. Conditions That Void a Refund

Even within the 3-day window, on a first-time order, a refund will not be processed if any of the following apply:

• The account or server was used to send spam, unsolicited bulk email, or was flagged by any spam/blacklist authority.
• The account was reported or confirmed for abuse, including but not limited to malware hosting, phishing, port scanning, DDoS activity, or any violation of our Acceptable Use Policy.
• The service was suspended or terminated by PingRack for a Terms of Service or AUP violation.
• The order shows signs of fraud, chargeback abuse, or an attempt to exploit the refund policy (e.g. repeated signups under different accounts).
• The resources were used in a way inconsistent with normal usage — for example, resold, redistributed, or used solely to extract the free trial value without genuine intent to continue the service.

In any of the above cases, PingRack reserves the right, at its sole discretion, to deny the refund request and may also terminate the account without further notice.

5. How to Request a Refund

To request a refund, contact our support team at [email protected] or raise a ticket from your customer portal within 3 days of your VPS activation. Include your order ID, account email, and the reason for cancellation.

Our billing team will verify your eligibility against the conditions in Sections 2–4 before approving the request. Eligible refunds are processed back to the original payment method within 7–10 business days. We will notify you by email once your refund has been approved or declined, along with the reason.

6. Other Cancellations

You may cancel any service at any time through your customer portal, even outside the refund window. Cancelling simply stops future billing — it does not entitle you to a refund for the current or any prior billing period unless the conditions above are met. Dedicated servers, IP pools, and licenses can also be cancelled to prevent renewal, but amounts already paid are not refunded.

7. Changes to This Policy

PingRack reserves the right to update this Refund Policy at any time. Changes will be posted on this page with a revised "Last updated" date. The policy in effect at the time you place an order governs that order.

8. Contact

Questions about this Refund Policy can be directed to [email protected]. For disputes, please also refer to our Terms of Service and Acceptable Use Policy.